AI Is Redrawing the Software Map (Part I): System of Record vs. Replaceable Interface

The debate over whether AI will “kill SaaS” is too simplistic. From where we sit, advising on technology transactions and speaking regularly with strategic buyers, AI is not making software irrelevant. It is changing where defensibility sits and what buyers are willing to pay for.

by 
Absolvo
October 14, 2026
•
5 min read
https://www.absolvo.eu/insights/ai-redrawing-software-map-system-of-record-part-1
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The horizontal premium has disappeared

For years, horizontal software commanded the premium: larger TAMs, cross-industry applicability and platform potential. Vertical software was considered narrower, despite businesses such as Bloomberg, Veeva or Synopsys demonstrating the value of proprietary data, deep workflows and high switching costs.

That hierarchy has changed dramatically. According to Blackpeak Capital’s March 2025 SaaS Sector Update, horizontal SaaS traded at 18.4x forward revenue versus 12.5x for vertical SaaS at the November 2021 market peak. By February 2025, the two had converged at 8.1x and 8.5x. Much of the compression reflected higher interest rates and the broader SaaS reset rather than AI alone. But horizontal software fell much harder than vertical peers, ~56% versus ~32%, suggesting that breadth alone was no longer enough to command a premium. This suggests investors were already repricing breadth and paying for depth.

M&A deal mix shows a similar shift: in Q2 2026, vertical software represented 54% of SaaS transactions, up from 46% a year earlier according to Software Equity Group. Buyers increasingly favored specialized workflows, proprietary data and mission-critical functionality.

CEE lacks a comparable dataset, but specialist vertical consolidators are increasingly active in the region, with several international acquirers completing multiple deals across CEE over the past two years. Acquirers such as Everfield, Vesta Software Group, Hawk Infinity, Shop Circle and Valsoft are increasingly active, and we see that interest first-hand: several consolidators approach us directly to discuss opportunities and attend our events to build local relationships.

But systems of record are fighting back

AI initially seemed to reinforce the vertical thesis: generic functionality becomes cheaper to reproduce, while industry-specific data and workflows remain hard to replicate. Yet the first AI-driven software sell-off hit some of the most entrenched systems of record in the market. In early February 2026, a $285bn market rout was triggered by Anthropic's release of enterprise plugins for its Cowork AI agent platform. For instance: Salesforce, ServiceNow, Adobe, and Workday each dropped around 7% in a single day. Investors feared that agents could undermine seat-based pricing and absorb workflows previously monetized by standalone applications.

Since then, that view has become more nuanced. Parts of enterprise software have rebounded as investors started distinguishing between replaceable interfaces and embedded systems of record. ServiceNow's Q2 results showed AI-related annual contract value above $1 billion, subscription revenue up 24% and renewal rates of 98%. Workday rallied on reports that Silver Lake had entered discussions to acquire the company, with Morgan Stanley saying a deal would validate Workday's moat. Salesforce jumped 22% on 27 August after its second-quarter results, its second-best day ever. The move was helped by improving growth and confidence that it can remain a critical data and orchestration layer beneath AI agents. (Not all of the rebound was fundamental: part of it reflected money flowing out of chip stocks back into software stocks.)

The logic is straightforward: an AI agent may become the interface for approving an invoice, generating a forecast or hiring someone, but it still needs trusted data, permissions, integrations, auditability and somewhere to execute the action. A basic CRM or dashboard can increasingly be built in days; years of enterprise data and embedded workflows cannot.

The more useful dividing line is therefore becoming system of record vs. replaceable interface, rather than horizontal vs. vertical.

The same question applies to vertical software

Constellation’s shares fell roughly 50% from their June 2025 peak to late January 2026, as investors grappled with both AI disruption concerns and uncertainty following founder Mark Leonard’s departure. The operating picture has been more nuanced: Q2 2026 revenue grew 17%, but organic growth was only 3%, with acquisitions driving most of the increase. Importantly, management said AI had not yet materially affected revenue growth in either direction, although it was already improving development productivity.

Has the AI-disruption thesis been applied too broadly? A niche vertical ERP deeply embedded in an industry may have more in common with SAP than with a generic point solution. Veeva, for example, rallied in August once the expected AI threat to its niche failed to materialize. But not every vertical app is a system of record, and thin industry tools face the same pressure as horizontal ones.

Conclusion: follow the data and the workflow

The first AI thesis was simple: if software becomes easier to build, software becomes less valuable. The emerging reality is more selective. Products whose moat is mainly the interface or the cost of writing the code are under pressure. Businesses controlling trusted data, critical workflows, permissions and customer relationships may remain highly defensible — whether horizontal or vertical.

So the key question is no longer: horizontal or vertical? It is: system of record or replaceable interface? In practice, that is a spectrum rather than a binary. Put more simply: what has this business built that cannot easily be recreated?

That distinction is increasingly shaping both software valuations and strategic buyer behavior. As Part II explores, it is also reshaping venture funding and raising the bar for M&A.

Stay ahead of the game

Absolvo specializes in M&A and growth financing, backed by 180+ completed deals collectively in the CEE region. We support tech companies through strategic exits, private equity transactions, and cross-border growth initiatives. If you are considering an exit or a strategic partnership, our team is ready to help you prepare and position your business toward an exit that could deliver 3-5x its fair value.